Customer Service

We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations.


Understanding Your Bill

Note: Clicking this button will take you to a new website.

A – Date of Bill – This is the date the current bill is generated

B – Account Number – This is your account number that we will ask for if you call in for information or to make a payment

C – Amount Due – This the amount currently due on your account. It may be a credit or include any unpaid amounts from the previous month.

D – Due – this is the date your payment is due in our office. If this say “Auto Pay” you have signed up for our Auto Pay program and your bill will be withdrawn automatically on the due date from the bank account you specified. If this says “CR – do not pay” you have a credit balance and no payment is due at this time. If this says – “Due Upon Receipt” you have a past due amount and are in danger of being disconnected if this amount is not paid.

E – Customer Name – The name of the person responsible for this bill.

F – Billing Address – The address where your bill is mailed

G – Billing City, State, Zip

H – Service Address – This is the address where water is currently being served and represented by this bill.

I – Current Read Date – This is the date that we read your meter for the current month. If service was terminated mid-month this will be the final date the meter was read for you.


J – Previous Read Date – This is the date that the meter was last read. This will either be the date of the last bill or the date you started service if started during the billing cycle.

K – # of Meter Read Days – This is the number of days between the Previous Read and the Current Read.

L – Current Reading – This is the actual meter read on the Current Read Date above.

M – Previous Reading – This is the actual meter read on the Previous Read Date above.

N – Metered Consumption – This is the Current Reading less the Previous Reading (L – M). This is the amount of water you used in this billing cycle.

O – Meter Number – This will be the serial number that appears on your meter.

P – Balance from last bill – This is the amount that was due as it appeared on your last month’s bill.

Q – Payments as of – This represents any payments that were received and posted in our office during this billing cycle.

R – Total Prior Balance – This is the amount of your last bill less any payments received in the month.

S – This is a list of all charges to your account during the current billing cycle.


Basic Service – This is our basic service charge based on your meter size. If service started or ended during the billing cycle, this charge will be prorated for the number of days of service.

Water Consumption Charge – This is the Metered Consumption multiplied by our per gallon rate per our Tariff Schedule.

Superfund Tax, Sales Tax – County, and Sales Tax – State – these are the necessary tax items that are required by the state of Arizona

Late Fees – This is calculated at 1.5% of the Total Prior Balance (“R”)

Establishment Fee – This is $25 non-refundable Establishment Fee that was paid at the time you applied for service.

Deposit Charge – This is the $70 refundable Deposit that was paid at the time you applied for service.

Applied Deposit – This is the refund of your $70 Deposit.

Water Usage Comparison – This is a graph of the last 12 months of water usage by you.

Important Message – The standard message gives you our website where you can go view your bills online. In order to enroll you will need the enrollment number provided plus your account number at the top of your bill. If you are delinquent on your payment you will see a message regarding possible shut off for non-payment.

How to Read Your Meter

To help you understand how much water your home or business uses, you will want to know how to read your meter. This also will help you to identify leaks and discover ways to conserve water.

Step 1: Find your meter box, which is typically located in the front of the property near the street. It is housed in a concrete box with a steel lid. Carefully remove the lid safely. Be sure to check the lids temperature, during the summer months the lid can get really hot. As you open the meter box, always check for dangerous critters that could be living in it.

Step 2: Once you open the meter box lid, the meter may have a hinged protection cap. If it does, tilt the protective cap on the meter. On the face of the meter there is a large dial and a display of numbers. For the typical residential meter, each rotation of the dial measures 10 gallons.

Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. All Diversified Water Utilities, Inc. meters measure water in gallons. Charges for the amount of water consumed are based on the number of gallons you use during a billing period. Compare that reading to what your bill states as your current or present reading.

Next Steps: Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact Diversified Water Utilities, Inc. customer service at 602-840-9400 to request a meter re-read. There can be a charge for Diversified Water Utilities, Inc. to re-read your meter.

Frequently Asked Questions

You can find answers below to our most commonly asked customer service questions.

Conservation Tip


More plants die from over-watering, be sure only to water plants when necessary.

How do I report problems with my drinking water?
If you are experiencing difficulties with your water quality, please call our Corporate Office at (602) 840-9400. Any non-emergency questions can be directed to us by e-mail at
Why is my bill higher than normal?
Ninety-nine percent of high bills are caused by internal plumbing problems and leaks in your house or on your property. Diversified Water Utilities, Inc. representatives are happy to give you helpful hints to find leaks or you can call your plumbing contractor to inspect your pipes.
Why does my bill say Queen Creek as the city instead of San Tan Valley?
The company that prints our bills runs the addresses through verification software that works with the United States Postal Service. The addresses are still known as Queen Creek in their system.
Why is my water turned off?
Water may be turned off due to one or more of the following reasons:

  • Non-payment
  • Check returned unpaid
  • Construction or repair of waterlines nearby your house
  • Application and/or deposit has not been received

Note: If you are a tenant, first check with the resident manager or owner of the apartments to see if they know the reason the water is turned off.

How can I test for a leak?
Make sure all water is turned off at the property. Go to the meter and carefully remove the meter box lid, be sure to check for critters that may be in your meter box. Look to see if the meter is moving. If it is this may indicate that you have a leak. Most common leaks are found in landscaping sprinklers or drip lines. Also check toilet flappers or valves to make sure they are properly working. If you have shut everything off and it is still moving, we recommend you contact your plumber.
What do I do if I have a water leak in my yard or home?

If there’s an emergency, family members should know where the master water supply valve is to protect against water leaks and damage to your home from possible flooding. Diversified Water Utilities, Inc. is not responsible for any water pipes from the water meter in your yard or to your home. We recommend you turn off your master supply valve and call your plumber.

These are the most likely locations for your master water supply valve:

  1. Where the water supply pipe enters your home
  2. Near your clothes washer hook-up
  3. Near your water heaters
What if I see water coming up from the ground or if a hydrant is leaking?
Call our Corporate Office immediately at 602-840-9400. If it is after hours listen for the prompt to leave a message. Please let us know an approximate address or vicinity where the leak is.
Why does my drinking water look cloudy sometimes?

Once in a while, you get a glass of water and it looks cloudy; maybe milky is a better term. After a few seconds it miraculously clears up! The cloudiness might be caused by the water in the pipes being under a bit more pressure than the water in the glass, but is more likely due to tiny air bubbles in the water. Like any bubble, the air rises to the top of the water and goes into the air above, clearing up the water. Cloudy water, also known as white water, is caused by air bubbles in the water. It is completely harmless.

It usually happens when it is very cold outside because the solubility of air in water increases as water pressure increases and/or water temperature decreases. Cold water holds more air than warm water. In the winter, water travels from the reservoir which is very cold and warms up during its travel to your tap. Some of the air that is present is no longer soluble, and comes out of solution.

Also, water pressure has something to do with it. The water in the pipes is pressurized to a degree (which helps to get the water all the way from the pumping stations to your home). Water under pressure holds more air than water that is not pressurized. Once the water comes out of your tap, the water is no longer under pressure and the air comes out of solution as bubbles (similar to a carbonated soft drink). The best thing to do is let it sit in an open container until the bubbles naturally disappear.

Why is disinfectant added to the water?
Disinfectants, such as chlorine, stop bacteria from growing in water pipelines. Diversified Water Utilities, Inc. uses disinfectants where necessary throughout the water system. If you experience slight chlorine taste or smell, you can chill your water overnight in the refrigerator. Any chlorine compounds will dissipate, reducing the smell and taste.

Terminating Your Service

  • Please call our Corporate Office at (602) 840-9400 before 4:00 pm Monday – Friday to schedule termination of service.
  • We require notice of at least two (2) business days to schedule shut-off.


Office and Service Area

Below you will find our office locations and a map of our water service area.

Corporate Office

4700 E. Thomas Road, Suite 203
Phoenix, Arizona 85018
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Hours: Mon - Fri: 8:00 am to 5:00 pm

Payment Center

34630 N. Schnepf Road
San Tan Valley, Arizona 85140
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Hours: Mon - Fri: 7:30 am to 4:30 pm

(Please note that this location is our payment center only. Any questions regarding your account should be directed to the corporate office.)

Committed to Delivering Quality Water and Services To Our Customers

Diversified Water Utilities, Inc.

4700 E. Thomas Road, Suite 203
Phoenix, AZ 85018

(602) 840-9400

Contact Us

Use the form below to contact us with any questions, comments or concerns you have for Diversified Water Utilities. If you are a current customer of Diversified please include your account number or service address.

For 24 emergency service, Please call: (602) 840-9400