Frequently Asked Questions

Conservation Tip

May 1st, 2020

Set the lawn mower blades one notch higher. Longer grass means less evaporation, saves 500 to 1500 gallons each month.

How can I test for a leak?
Make sure all water is turned off at the property. Go to the meter and carefully remove the meter box lid, be sure to check for critters that may be in your meter box. Look to see if the meter is moving. If it is this may indicate that you have a leak. Most common leaks are found in landscaping sprinklers or drip lines. Also check toilet flappers or valves to make sure they are properly working. If you have shut everything off and it is still moving, we recommend you contact your plumber.
How do I report problems with my drinking water?
If you are experiencing difficulties with your water quality, please call our Corporate Office at (602) 840-9400. Any non-emergency questions can be directed to us by e-mail at diversified.water@dwuwater.com
What causes white spots on glassware or silverware?

“Hard” water, which contains more minerals than “soft” water, can cause spots on glasses or silverware. It is best to read the owner’s manual for your dishwasher and follow the manufacturer’s recommendations regarding hard water. Some other tips that may reduce spotting include using hotter water, varying the brand and type of rinse agent and detergent.

What do I do if I have a water leak in my yard or home?

If there’s an emergency, family members should know where the master water supply valve is to protect against water leaks and damage to your home from possible flooding. Diversified Water Utilities, Inc. is not responsible for any water pipes from the water meter in your yard or to your home. We recommend you turn off your master supply valve and call your plumber.

These are the most likely locations for your master water supply valve:

  1. Where the water supply pipe enters your home
  2. Near your clothes washer hook-up
  3. Near your water heaters
Why does my bill say Queen Creek as the city instead of San Tan Valley?
The company that prints our bills runs the addresses through verification software that works with the United States Postal Service. The addresses are still known as Queen Creek in their system.
What if I see water coming up from the ground or if a hydrant is leaking?
Call our Corporate Office immediately at 602-840-9400. If it is after hours listen for the prompt to leave a message. Please let us know an approximate address or vicinity where the leak is.
Why does my drinking water look cloudy sometimes?

Once in a while, you get a glass of water and it looks cloudy; maybe milky is a better term. After a few seconds it miraculously clears up! The cloudiness might be caused by the water in the pipes being under a bit more pressure than the water in the glass, but is more likely due to tiny air bubbles in the water. Like any bubble, the air rises to the top of the water and goes into the air above, clearing up the water. Cloudy water, also known as white water, is caused by air bubbles in the water. It is completely harmless.

It usually happens when it is very cold outside because the solubility of air in water increases as water pressure increases and/or water temperature decreases. Cold water holds more air than warm water. In the winter, water travels from the reservoir which is very cold and warms up during its travel to your tap. Some of the air that is present is no longer soluble, and comes out of solution.

Also, water pressure has something to do with it. The water in the pipes is pressurized to a degree (which helps to get the water all the way from the pumping stations to your home). Water under pressure holds more air than water that is not pressurized. Once the water comes out of your tap, the water is no longer under pressure and the air comes out of solution as bubbles (similar to a carbonated soft drink). The best thing to do is let it sit in an open container until the bubbles naturally disappear.

Why is disinfectant added to the water?
Disinfectants, such as chlorine, stop bacteria from growing in water pipelines. Diversified Water Utilities, Inc. uses disinfectants where necessary throughout the water system. If you experience slight chlorine taste or smell, you can chill your water overnight in the refrigerator. Any chlorine compounds will dissipate, reducing the smell and taste.
Why is my bill higher than normal?
Ninety-nine percent of high bills are caused by internal plumbing problems and leaks in your house or on your property. Diversified Water Utilities, Inc. representatives are happy to give you helpful hints to find leaks or you can call your plumbing contractor to inspect your pipes.
Why is my water turned off?
Water may be turned off due to one or more of the following reasons:

  • Non-payment
  • Check returned unpaid
  • Construction or repair of waterlines nearby your house
  • Application and/or deposit has not been received

Note: If you are a tenant, first check with the resident manager or owner of the apartments to see if they know the reason the water is turned off.

Office and Service Area

Below you will find our office locations and a map of our water service area.

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Corporate Office

4700 E. Thomas Road, Suite 203
Phoenix, Arizona 85018
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Hours: Mon - Fri: 8:00 am to 5:00 pm

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Payment Center

34630 N. Schnepf Road
San Tan Valley, Arizona 85140
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Hours: Mon - Fri: 7:30 am to 4:30 pm

(Please note that this location is our payment center only. Any questions regarding your account should be directed to the corporate office.)

Committed to Delivering Quality Water and Services To Our Customers

Diversified Water Utilities, Inc.

4700 E. Thomas Road, Suite 203
Phoenix, AZ 85018

(602) 840-9400

Contact Us

Use the form below to contact us with any questions, comments or concerns you have for Diversified Water Utilities. If you are a current customer of Diversified please include your account number or service address.

For 24 emergency service, Please call: (602) 840-9400